Terms of Service

Last updated: 2026-01-10

Effective Date: January 10, 2026

Article 1 (General Provisions and Scope)

These Terms of Service ("Terms") set forth the conditions for use of the scheduling and booking management service "Chronock" ("Service") provided by Pluralworks LLC ("Company") and apply between the Company and all customers who use the Service ("Users").

These Terms apply to all relationships between the Company and Users regarding the Service. Users are deemed to have agreed to all of these Terms at the time they begin using the Service (including account registration or completion of booking operations).

The "Privacy Policy," "Pricing," and other rules or guidelines published on the Service form part of these Terms.

Article 2 (Definitions)

The following definitions apply in these Terms:

  • "Member Account": A corporation, organization, or individual that applies to use the Service, enters into a service agreement with the Company, and holds an account. The Member Account is the entity that presents availability and manages booking slots.
  • "Contact Account": A User who accesses the Service via a URL or similar link issued by a Member Account to coordinate schedules or apply for bookings. This includes use of email-based login or booking confirmation features.
  • "User": A collective term for Member Accounts and Contact Accounts.
  • "Registration Information": All information provided by Users in connection with use of the Service (including name, email address, password, calendar settings, and similar information).
  • "Content": Data entered, submitted, or uploaded by Users through the Service (including scheduling information, meeting information, text, images, and similar data).
  • "Third-Party Services": Services provided by third parties that integrate with the Service, including Google Calendar, Microsoft Outlook, Zoom, Google Meet, Slack, and similar services.

Article 3 (Formation of Service Agreement and Conditions)

3.1 Member Account Registration

A service agreement for a Member Account is formed when an applicant submits a registration request in the manner prescribed by the Company and the Company approves the request.

3.2 Contact Account Consent

Users who become Contact Accounts are deemed to agree to these Terms (in particular, Articles 6, 8, 11, 12, and 13 to the extent applicable) and to have formed a service agreement upon completing a booking request through the Service or using the Service's login feature.

3.3 Registration Refusal

The Company may refuse registration or use if a User is associated with anti-social forces, uses the Service for competitive research purposes, has a history of violations, or if the Company otherwise deems the registration inappropriate.

3.4 Use by Minors

If a User is a minor, the User must use the Service with the consent of a legal guardian.

Article 4 (Account Management)

4.1 Management Responsibility

Member Accounts and Contact Accounts that use login features must properly manage their IDs and passwords (including authentication tokens for Third-Party Service integrations) at their own responsibility.

4.2 Disclaimer for Unauthorized Use

If a login is made using a registered ID and password combination, the Company will deem it to be use by the User who registered that ID. The Company bears no responsibility for damages arising from theft or unauthorized use.

Article 5 (Fees and Payment)

5.1 Service Fees

Member Accounts must pay the fees separately determined by the Company when using paid plans of the Service. Use by Contact Accounts is generally free, but paid features may be offered in the future.

5.2 Payment Methods

Payment of fees shall be made by credit card, or by bank transfer based on an invoice if separately approved by the Company (transfer fees are borne by the User).

5.3 Term and Renewal

Unless cancellation is requested at least 30 days prior to the end of the contract term (or by the day before for monthly plans), the service agreement will automatically renew on the same terms.

5.4 No Refunds

The Company will not refund fees already paid for any reason, including temporary service interruptions due to system issues, except where required by law.

Article 6 (Prohibited Acts)

Users must not engage in any of the following acts:

  • Acts that violate laws or public order and morals, or acts related to criminal conduct.
  • Acts that infringe the intellectual property, privacy, reputation, or other rights of the Company, other Users, or third parties.
  • Acts that impose excessive load on the Service's network or systems.
  • Use of the Service for the purpose of reverse engineering, decompiling, analyzing source code, or developing or investigating competing services.
  • Use of automated tools (bots, scraping, and similar tools) without the Company's permission.
  • Sending or spreading harmful programs such as computer viruses or malware.
  • Unauthorized cancellations, fictitious bookings, or other acts that cause significant inconvenience to scheduling counterparts.
  • Providing benefits to anti-social forces.

Article 7 (Suspension of the Service)

The Company may suspend or interrupt all or part of the Service without prior notice to Users if any of the following applies:

  • Emergency maintenance or updates to systems.
  • Force majeure events such as fires, power outages, or natural disasters.
  • Disruptions, specification changes, or integration stops in Third-Party Services (such as Google Calendar APIs).
  • Any other circumstance where the Company deems it necessary.

The Company shall not be liable for any damages incurred by Users due to such suspension or interruption.

Article 8 (Rights and Handling of Data)

8.1 Company's Rights

All intellectual property rights related to the Service belong to the Company.

8.2 License to User Content

Users grant the Company a worldwide, non-exclusive license free of charge to use User Content (including reproduction, copying, and modification) to the extent necessary for providing, maintaining, and improving the Service.

8.3 Feedback

The Company may use any feedback, requests, or improvement suggestions provided by Users freely and without limitation.

8.4 Important: Restrictions on Data Obtained from Google APIs

Notwithstanding the preceding paragraph, User data obtained from Third-Party Services (particularly Google Calendar APIs with Restricted Scopes) will be used only for the following purposes in accordance with the policies of those services (including the Google API Services User Data Policy).

  • Providing core Service functionality such as scheduling, booking management, and calendar display or updates.
  • Improving features based on User consent.
  • Security assurance and legal compliance.

Prohibited: The Company will not use User data obtained from Google Workspace APIs for AI model training, for advertising purposes, or sell or transfer such data to third parties without User consent.

Article 9 (Integration with Third-Party Services)

When Users use integrations with Third-Party Services (such as Google, Microsoft, or Zoom), they are responsible for complying with the applicable terms of service and privacy policies of those Third-Party Services.

The Company bears no responsibility for synchronization issues (including double bookings) arising from changes, outages, or API limitations of Third-Party Services.

Article 10 (Termination and Deletion)

The Company may suspend or delete an account without prior notice if a User violates these Terms or has not used the Service for 12 months or more.

After termination, the Company may delete User data after a retention period set by the Company and bears no responsibility for damages caused by such deletion.

Article 11 (Disclaimer and Limitation of Liability)

11.1 As-Is

The Company does not explicitly or implicitly warrant that the Service is free from factual or legal defects (including defects related to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors, bugs, or infringement).

11.2 Disclaimer for System Issues

The Company shall not be liable for any trouble caused by system errors, bugs, communication failures, or issues with Third-Party Services, including double bookings, loss of booking information, or incorrect booking confirmation, unless the Company has willful misconduct or gross negligence. Users must verify important schedules not only on the Service but also in their own calendars.

11.3 Cap on Damages

Even if the Company is liable for damages to a User (including cases involving willful misconduct or gross negligence), the scope of liability is limited as follows.

  • Paid-plan Member Accounts: the total fees paid in the most recent 12 months, including the month in which the damage occurred.
  • Free-plan Member Accounts and Contact Accounts: direct and ordinary damages only, capped at JPY 1,000.

11.4 No Special Damages

The Company shall not be liable for damages arising from special circumstances, loss of profits, or indirect damages regardless of foreseeability.

11.5 Indemnification

If any third party makes a claim against the Company arising from the User's use of the Service (including violations of these Terms), the User shall resolve the claim at their own responsibility and expense and indemnify the Company for any resulting damages (including attorney fees).

Article 12 (Confidentiality)

Users and the Company shall not disclose the other party's confidential information obtained in connection with the Service to any third party without the other party's written consent, except where disclosure is required by law or other legitimate reasons.

The obligations of this article survive termination of the service agreement.

Article 13 (Handling of User Information)

The Company will handle Users' personal information in accordance with the Privacy Policy. Member Accounts are responsible for properly managing personal information of Contact Accounts obtained through the Service in compliance with applicable laws.

Article 14 (Changes to These Terms)

The Company will notify Users of changes to these Terms by posting on the Company's website or other appropriate methods. Users are deemed to have agreed to the modified Terms by continuing to use the Service after the changes.

Article 15 (Severability)

If any provision of these Terms is held invalid under applicable laws or regulations, the remaining provisions shall remain in effect.

Article 16 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan, and the Tokyo District Court shall be the court of exclusive jurisdiction in the first instance for any disputes related to the Service.

Contact Information

Please contact us at the following address for inquiries regarding these Terms.

Pluralworks LLC
Email: support@chronock.ai

These Terms of Service are written in Japanese, which is the authoritative version. In the event of any conflict between the Japanese version and any translated version, the Japanese version shall prevail. The Japanese version is available at https://www.chronock.ai/ja-JP/terms.